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Practice vetting job applications and carrying out interviews by asking probing questions to assess candidates’ strengths and fitness for a given role.
In this module, designed to upskill and reskill both new and experienced hiring managers, learners assume the role of a senior manager at a bank looking to fill a Customer Service Representative position.
Learners will practice preparing for interviews by reviewing application materials and developing a set of open-ended behavioral and situational interview questions that allow candidates to elaborate on their work experience while demonstrating their communication and critical thinking skills.
Learners will then interview 2 candidates using the STAR method (Situation, Task, Actions, Results), a structured interview technique used to objectively assess candidates' past behaviors as predictors of future performance.
In this experience, your virtual coach will guide you through the process of conducting a successful interview using the STAR method. You’ll then observe your coach applying these strategies during an interview for a Customer Service Representative role.
Despite the candidate's impressive answers to initial questions, your virtual coach will demonstrate how to ask open-ended, probing questions that uncover the candidate’s true qualifications and strengths, allowing you make a more informed and confident hiring decision when selecting the candidate who is best fit for the role.
Building on your experience from part 1, you and your virtual coach continue your search for the right candidate. Your coach begins by sharing the preparation she did for the next candidate, guiding you through her thought process and areas to focus on during the interview.
During the interview, you’ll answer a series of multiple choice questions to test your understanding of the concepts covered. Next, your virtual coach explains best practices for evaluating candidates, using the two candidates interviewed thus far as examples.
This immersive conversations training experience takes place in a virtual office environment where you’ll take on the role of a senior manager at a fictional bank, and apply the concepts you learned in parts 1 and 2 to conduct an interview with Zoe, a candidate applying for a Customer Service Representative position.
Prepare for your upcoming interview by reviewing Zoe's application materials and drafting a set of open-ended questions to gain deeper insight into her skills and work experience. During the interview, you’ll be tasked with asking and adjusting your questions based on Zoe’s responses to determine whether she is the right fit for the job.
In this experience, you will conduct a second interview for the Customer Service Representative position with Brad.
Once your interview concludes, you’ll be tasked with evaluating which candidate — Zoe or Brad — is the better fit for the job based on what you heard and observed during each interview.
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