OFF-THE-SHELF content

Giving Effective Feedback

Learn and apply strategies for delivering objective and actionable feedback that will resonate with direct reports and spark improved performance.

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First-person perspective of a computer-generated male character seated in a virtual office environment during a one-on-one meeting with his boss.

Module overview

Giving Effective Feedback is a soft skills training module that provides leaders and managers with a safe space to practice and refine their interpersonal communication and performance management skills through immersive conversations in VR.

The module begins with an overview of core concepts and strategies for delivering clear, constructive, and actionable feedback. Learners are then tasked with applying these strategies to lead productive feedback conversations with two direct reports experiencing different performance issues at work.

During each conversation, learners must use open-ended questions to surface underlying reasons behind employees’ sub-optimal performance and demonstrate the ability to provide constructive, corrective feedback that specifies and reinforces positive behavior change.

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Target learners

Managers & people leaders

target Industry

All industries

SKILLS covered

Active listening
Constructive feedback
Empathy
Goal-setting
Interpersonal skills
Intrinsic motivation
Performance management
Positive reinforcement
Psychological safety
Verbal communication

Duration

20 minutes

VR Content modality

Computer generated

Learning objectives

Learn and apply strategies for delivering constructive performance feedback that reinforces positive behavior.
Understand the importance of timeliness, specificity, and consistency for delivering actionable feedback that sets employees up for success.
Learn how to balance positive and corrective feedback to lead productive performance conversations that help employees self-identify their strengths and areas for improvement.
Practice using open-ended, clarifying, and confirming questions to surface the underlying reasons behind employees’ sub-optimal performance and behaviors.

Module breakdown

Part 1

Customer Complaint

In this soft skills training experience, a virtual coach introduces you to core concepts for delivering constructive and actionable performance feedback.

You will then apply these strategies to provide feedback to David, a direct report named in a recent customer complaint citing rude, sarcastic, and dismissive behavior.

You'll be tasked with helping David understand the impact of his behavior by objectively recounting the situation and providing corrective feedback that clearly articulates actionable next steps he must take to improve his behavior going forward.

10 minutes

A computer generated VR character seated in a virtual office environment looking ready for a conversation. A prompt box overlay instructs the viewer to click the microphone icon to begin recording their conversation with the VR character.

Part 2

Tardiness

In this VR soft skills training experience, you'll practice delivering feedback to Toni, a top performer who has consistently been arriving over an hour late to work.

You’ll be tasked with using open-ended questions to surface the underlying reasons behind Toni’s tardiness and applying core concepts from Part 1 to provide constructive feedback on how her lateness affects the rest of the team. Finally, you’ll be prompted to offer support to Toni as you collaboratively define actionable next steps you can both take to ensure her punctuality going forward.

10 minutes