OFF-THE-SHELF content

Coaching & Mentoring Skills for Leaders

Learn how to identify, nurture, and maximize the unique strengths of individual team members to promote professional growth and development.

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A computer-generated VR character dressed in a black business suit seated at a large desk in a virtual office environment, exuding professionalism and concentration.

Module overview

Coaching & Mentoring Skills for Leaders is a leadership development VR training module designed to help managers guide their direct reports in meaningful conversations that motivate them to maximize their personal and professional potential.

Learners are tasked with applying the 3W Coaching Framework to provide clear, constructive performance feedback in 1-on-1 conversations with two direct reports. Along the way, learners are prompted to use open-ended questions to help each employee self-discover their unique strengths, tie them to long-term career goals, and commit to plans for attaining them.

After each exercise, learners listen to a playback of their recorded conversation to self-assess the quality of their dialogue and identify areas for improvement.

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Target learners

Managers & people leaders

target Industry

All industries

SKILLS covered

Active listening
Constructive feedback
Empathy
Goal-setting
Intrinsic motivation
Mentorship skills
Performance management
Positive reinforcement
Psychological safety
Verbal communication

Duration

15 minutes

VR Content modality

Computer generated

Learning objectives

Learn how to ask open-ended, thought-provoking questions to help employees self-discover their unique strengths and weaknesses.
Apply the SMART goal-setting framework to help direct reports set and commit to their career growth and development goals, a key component of effective manager training.
Learn how to pair encouragement with clear, constructive performance feedback that’s tailored to support the professional development and aspirations of each employee.
Demonstrate the ability to drive 1-on-1 coaching conversations that lead to actions, commitments, and positive behavior change from direct reports.

Module breakdown

Part 1

Observation Coaching

Learn and apply the 3W Coaching Framework (Why, Wins, and What’s Next) in a one-on-one conversation with Sarah, a top-performing customer support specialist, focused on improving her ability to demonstrate empathy toward frustrated customers.

This scenario emphasizes recognizing and encouraging the continuation of successful behaviors for an employee who has been performing well while helping her self-identify specific areas for further development.

8 minutes

A computer generated VR character seated at a large conference room table in a virtual office environment with a prompt box overlay displayed prominently over the scene asking viewers how they should dig deeper on the VR character's response.

Part 2

Focused Coaching

Apply the 3W Coaching Framework as you coach Michael, an experienced software engineer whose code has been buggier than usual lately, leading his team to miss a major project deadline.

This is a more challenging scenario that requires a deeper level of coaching as you surface the underlying reasons behind Michael’s drop in performance and work together to define actionable changes he can make to improve.

7 minutes