AVAILABLE NOW — Retail Banking VR Training Bundle
Learn how to take on an empathetic style of leadership to build trust and meaningful connections with clients and colleagues.
The ability to understand, authentically acknowledge, and adapt to the needs, concerns, and emotions of others is a hallmark of effective leadership that hinges on high levels of interpersonal and emotional intelligence.
This VR training module is designed to help learners adopt an empathetic style of leadership by enhancing self, social, and situational awareness.
Learners will practice mindfulness to build self-awareness into how their own emotions impact their decision-making. They will also practice applying active listening and emotional intelligence strategies to make better judgements and improve their ability to build trust and meaningful connections with clients and team members in daily interactions.
Set in a fictional bank, this experience begins with a brief introduction to the core components of emotional intelligence and empathetic leadership. Next, you’ll observe a branch manager, Zene, informing his team about upcoming changes to the bank’s hours. When team members express concerns, Zene becomes defensive, displaying poor emotional regulation.
You’ll then switch places with Zene as you re-experience the scenario from his perspective and apply emotional intelligence best practices to demonstrate how he could have managed his emotions more effectively.
Assuming the role of the branch manager from part 1, you must apply empathetic leadership strategies to inform one of your team members, Lonah, that they are being relocated to a different branch.
When Lonah expresses unhappiness with the move, you must draw on your empathy, active listening, and interpersonal skills to acknowledge their concerns while ensuring they feel supported and valued. This experience will help you refine your ability to handle difficult conversations with empathy and sensitivity while maintaining strong, supportive relationships with team members.
In this experience, you'll be tasked with informing a long-time client about the upcoming changes to bank's hours.
When your client reacts negatively to the news, you must acknowledge and address their concerns using emotional intelligence best practices. This exercise will help you hone your ability to empathize and maintain strong relationships with clients, ensuring their continued trust and satisfaction with the bank.
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