AVAILABLE NOW — Retail Banking VR Training Bundle
Practice delivering constructive and actionable performance feedback in one-on-one conversations with direct reports.
Poorly delivered performance feedback can diminish morale, reduce productivity, and increase turnover. Strivr’s Addressing Performance Issues module is designed to equip managers with leadership skills to handle challenging discussions around sub-optimal performance in a way that facilities continuous growth and improvement.
In this VR soft skills training module, learners take on the role of a branch manager at a fictional bank where they practice delivering constructive feedback to three direct reports. By refining their ability to provide corrective performance feedback with empathy and professionalism, learners will understand how to promote a culture of accountability where employees feel valued, supported, and motivated to excel.
This experience takes place in a fictional bank where you’ll work alongside Jim, the branch manager, to lead a conversation with Jacquie, a bank teller whose consistently negative attitude and dismissive behavior have been the subject of several complaints from both colleagues and customers.
Your goal is to deliver constructive, corrective feedback to Jacquie that clearly articulates the impact and consequences of her behavior. You'll then work with Jacquie to outline actionable next steps she must take to improve her demeanor and performance going forward.
This exercise covers a common management scenario. You will be tasked with leading a conversation with Jazlynn, an employee who received a lower merit increase than she expected.
When Jazlynn expresses feelings of disappointment and inadequacy, you must address her concerns with empathy and objectivity by acknowledging her perspective and recounting relevant events that highlight her strengths and areas for improvement. This exercise will enhance your ability to handle challenging conversations with sensitivity and professionalism.
Set in a virtual office environment, you’ll take on the role of a branch manager leading a conversation with Jarrett regarding his declining work performance.
As the conversation unfolds, Jarret becomes defensive and combative, denying the validity of your concerns and blaming them on external factors, including poor leadership. You'll be tasked with keeping the conversation on track by objectively recounting relevant events exemplifying his sub-optimal performance and providing corrective feedback that clearly articulates the impact of his behavior on daily operations. Your goal is to collaborate with Jarrett to gain his buy-in and empower him to improve his performance.
This exercise is meant to challenge your ability to maintain composure and objectivity when engaging with a reactive employee who perceives constructive feedback as a personal attack.
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